Privacy Policy for SGC CRM
Last updated: 01 June 2025
SGC CRM, accessible at https://sgccrm.dsthhosts.com, provides customer relationship management services for businesses that require secure data handling, activity tracking, and communication management. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and related services.
1. Information We Collect
We collect information that is necessary for account creation, system operations, and service improvement.
1.1 Personal Information
This includes full name, email address, phone number, account login details, and company or department information.
1.2 Business and Operational Data
This includes customer records, case files and activity logs, uploaded documents, task and workflow data, and payment or billing details if applicable.
1.3 Automatically Collected Information
This includes IP address, browser type and device information, login timestamps, and usage analytics within the system.
1.4 Cookies
We use cookies to improve user experience, support login sessions, and optimise platform performance.
2. How We Use Your Information
We use collected information for purposes such as creating and managing user accounts, processing CRM activities, improving platform performance, sending notifications, providing customer support, maintaining security, and complying with legal obligations. We do not sell your information.
3. How We Share Your Information
We may share information with trusted service providers, respond to legal requirements, or support internal operations. We do not share data with unrelated third parties for marketing.
4. Data Storage and Security
We store information on secure servers with controlled access. Security measures include encryption, access control policies, activity monitoring, and regular updates.
5. Data Retention
We retain information while your account is active or as needed for operational or legal purposes. Data may be deleted or anonymised upon request.
6. Your Rights
You may request to access, update, or delete your data. You may also request a copy of your information or restrict certain types of processing.
7. Cookies and Tracking Technologies
We use session cookies to maintain secure logins and enhance platform functionality. You can disable cookies in your browser, but some features may not function correctly.
8. Contact Us
If you have questions about this policy or need to exercise your rights, contact our data protection team via the Contact Us page.